HEALTH & SAFETY
TICKETING
CONTACTING PLAYMAKERS


HEALTH & SAFETY

Is everything “back to normal” this season?

  • PlayMakers Repertory Company is committed to the safety and well being of our patrons, artists and staff. We will be following state, industry and University safety guidelines in the 21/22 season.
  • Our season will begin a little bit later than usual, in November 2021, to give our artists and staff time to get back to work safely and make the kind of full-scale productions PlayMakers is known for!
  • We are producing a smaller, “capsule” season of 5 shows to allow us to continue to work responsibly throughout the year, and ensure our audiences feel as safe as possible returning to our spaces.
  • All patrons will be required to wear face coverings at all times while inside the Center for Dramatic Art.
  • We have increased sanitation measures throughout the building and put some new protocols in place to improve safety including:
      o Touch free electronic ticketing
      o Hand sanitizers throughout the Center for Dramatic Art
      o More frequent cleaning of high-touch surfaces
      o HEPA filtration units
      o Acrylic guards at the Box Office
      o With the exception of onstage performances, artists, crew and staff will be required to wear masks

    Will audiences be required to be show proof of vaccination?

    Not at this time. In accordance with UNC-Chapel Hill community safety guidelines, audiences must wear a face covering inside our building, and we strongly encourage everyone to be vaccinated to help protect the health of our whole community.

    Will seating be socially distanced?

  • At this time, we are returning to full seating in the Paul Green Theatre. We do understand that some patrons might wish to follow their own social distancing needs, so we have created two socially distanced performances during each production. These are scheduled for the Thursday preview, and 3rd Tuesday of each production.
  • What should I do if I’m not feeling well?

    For the safety of all our artists, patrons, and staff, if you feel unwell, please stay home. You may call our Box Office and ask to be reseated for another performance, or request a refund up to 48 hour before your ticketed performance.

    What will happen if you have to cancel performances due to COVID-19 circumstances?

  • We learned some important lessons last season, and if we are able to capture high quality recordings we will do so. If we are unable to capture performances, you would have the same options as last season:
      o You can donate the value of your tickets back to PlayMakers (we are so grateful many of you did last year as that enabled us to continue paying staff and doing some great virtual work)
      o You can put the value of your tickets on a gift certificate for future use, or
      o You can receive a refund.

    We will notify all patrons of any cancellations as soon as they are announced, so please make sure we have a correct email address for you. We will also post updates on Facebook and Twitter.

  • Will there be an intermission for performances, and what are the guidelines?

  • Some performances will have intermissions. This information will be made available at least two weeks before each production opens, and posted on our website. You can also call our Box Office for details.
  • At this time, all patrons are required to wear face coverings while inside the Center for Dramatic Art, which includes the entire performance and any intermission(s). There is an outdoor patio where patrons can enjoy intermission.
  • TICKETING

    I’m a subscriber; will I still be able to get the same seat I’ve had in years past?

  • Yes, most subscribers will be able to keep seats they were assigned in the 2019/20 season. We are offering two socially distanced performances during each production, so a few subscribers may be assigned similar seats. Subscribers can renew their tickets between August 4 and September 9, 2021.
  • How can I become a new subscriber this season?

  • You can purchase a new subscription beginning August 4. Your seating assignments will be emailed to you in September.
  • I still have a gift certificate balance. Can I use it on tickets this season?

  • Yes, gift certificate balances due to COVID-19 cancellations will be accepted this season. You may redeem your gift certificate when making your purchase online (your gift certificate number was emailed to you at the time of cancellation). If you don’t have that information, please call our Box Office at 919.962.7529.
  • Will concessions be sold in the 21/22 season?

  • Concessions are not planned to be offered during the production of “The Skin of Our Teeth” in Fall 2021. We will announce plans for Spring 2022 shows at a later date.
  • What if I have to miss my performance date?

  • If you know you will miss a performance date, we can exchange your ticket for you, based on availability. Please call our Box Office at least 48 hours before your scheduled performance, and please be aware that all exchanges are based on availability and a fee or additional cost may apply. Subscribers may exchange their tickets with no additional fee, but additional cost may apply with a change in performance or section.
  • Is there still an option to watch performances online?

  • We are excited that live, in-person performances are returning to the Paul Green Theatre stage for the 21/22 season.
  • If we need to make changes to our live, in-person performances, we will record and make available shows for virtual streaming, when allowed.
  • We will also continue to offer some virtual events, such such as “Virtually, Viv” artist conversations, and Mike Wiley’s “Higher Ground Journeys,” conversations about race, justice, and social equity. Information about our virtual programs will be posted on our website, and social media.
  • Are you still having Community Night performances?

  • No. Based on patron feedback, we have changed our seating map to increase the availability of our most affordable tickets for every performance, so that patrons can have as much flexibility as possible in selecting their performances. As we take audience safety very seriously, we will not have General Admission performances this season.
  • AUDIENCE SERVICES

    How will I receive updates on my performances and Playmakers’ new COVID guidelines?

  • As always, we strive to provide any updates and information that we have to you as quickly as possible. We will email all ticketed patrons about changes to their performance(s). Please make sure we have an updated email address and phone number. To avoid emails from falling into a spam folder, please mark PlayMakers Repertory Company as a “safe sender”. We will also post updates on social media, so we encourage you to follow us on Facebook and Twitter, @playmakersrep
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    How do I get in touch with Playmakers if I have additional questions?

  • For quickest response, please email, prcboxoffice@unc.edu or call 919.962.7529 MWF between 12-5 p.m.
  • Will the Box Office be open?

  • The Box Office is planned to be open MWF, from 12-5 p.m., starting August 4, 2021.