Visitor Info

Frequently Asked Questions

Why is parking so difficult?

The University of North Carolina-Chapel Hill is in charge of all parking on campus. We do our best to here at PlayMakers to inform theatergoers when we anticipate an unusually large amount of campus traffic, but the University prioritizes athletics and we are not always informed of such activity. For question, complaints, or clarifications, call UNC’s Department of Public Safety at 919.962.3951 or email them here. Pro Tip: If walking is not an issue for you, parking at the Raleigh Rd. or School of Government lots is often much less stressful.

What if I can’t make my ticketed performance?

We do not offer refunds under any circumstances. For a $5 fee per seat, we are happy to exchange your tickets for a future performance of the same show. For more information on exchanges, click here.

What if my show is cancelled?

We only cancel performances due to adverse weather when UNC has already closed the campus. In the event of a cancellation for this or any other reason, we will update our website and Facebook page and email all ticketed patrons with information on how to exchange your tickets for another date (at no additional cost). In the rare event that no performances remain for your ticketed production, the expansion of our exchange policy will be determined on a case-by-case basis. Please contact our Box Office to ensure your email is correct: 919.962.7529.

What if I am late to the show?

If you arrive after the performance has begun, you will be seated at the discretion of the manager during a break in the action. Late seating is limited to our standing room seats which are only accessible by two flights of stairs. To avoid disturbing both actors and audience members, you will not be permitted to move to your ticketed seats until intermission.

What if I lose my tickets?

If you lose your tickets, PlayMakers will replace them at NO CHARGE. Just call or come by the Box Office and duplicate tickets will be issued. Once these have been issued, the original tickets are invalid.

Who goes to PlayMakers?

Expect a diverse crowd including college students, faculty, staff, and members of the Chapel Hill, Durham, Hillsborough, and Raleigh communities.

What should I wear?

Dress at PlayMakers is casual with the exception of Opening Night Gala events, where the dress is more formal.

What is this “Opening Night” business anyway?

Opening Night refers to the first public performance of a production to which the press is invited to review. Each Opening Night performance is followed by a gala reception, including coffee and desserts with a cash bar. Anyone can purchase an opening night ticket which includes an invitation to the gala.

So then what about those three shows before “Opening Night”?

Those are Previews! Our incredible production team works 12-hour days for the entire week before Opening Night to make sure every cue is just right, but your presence at Previews helps them know what might still need adjustment. Preview tickets not only cost less, but they allow you to be a part of the process as the cast and crew put the finishing touches on the show.

As a subscriber, can I buy extra tickets?

As a subscriber benefit, you receive a 10% discount off the single ticket price for each additional single ticket you purchase for friends or colleagues (limit 4 per show), including tickets to our Summer Youth Conservatory productions. Not valid with any other discount or on Community Nights.

Can I bring my child to the theatre?

In the best interest of all patrons and performers, parents are discouraged from bringing very young children or infants. Each person, regardless of age, must have a ticket. Lap seating is strictly prohibited.

What are PlayMakers box office hours?

Our box office hours are Noon – 5:00PM (4:00PM in the summer), Monday – Friday, and 90 minutes before each performance.

What is your policy on electronic devices?

Texting, using cell phones, laptops, and other devices that make sound or emit light during the performance—including smart watches—is strictly prohibited. It disturbs other patrons and the actors. During the show, please turn all electronic devices to silent or off and all smart watches to “do not disturb” with the wrist turning feature off.

Can I use cameras or video equipment in the theatre?

Taking photographs or videotaping inside the auditorium is strictly prohibited. You may not take pictures or video of the stage during, before or after the show

Do you offer Assistive Listening Devices (ALDs) for Hearing Impaired Patrons?

Both of our theatres are equipped with FM sound systems that amplify the sound from the stage. We offer one types of Assistive Listening Device (ALD): a traditional headset, which is worn over the ears with hearing aids removed. Headsets and are available to patrons on a first-come, first-served basis and can be obtained from our Coat Check, located to the left of the Box Office. The are pre-tuned the proper channel. If you change the channel, the device will no longer function properly.

For more information please visit our Accessibility and Special Needs page.

Are refreshment available for purchase?

PlayMakers has a variety of snacks and beverages available for sale in the concessions stand before the performance and during intermission. Cash accepted. $5 minimum on all credit/debit purchases.