FREQUENTLY ASKED QUESTIONS

THE 2024/25 SEASON

We’re bringing you stories that will ignite your imagination, tickle your funny bone, and stir your soul as we delve in to explore the many facets of the American Dream. From striking modern classics to a world premiere made just for you, this is a stellar season we can’t wait to share with you!

SEP 11–29, 2024: Crumbs from the Table of Joy by Lynn Nottage, directed by Tia James

OCT 16–NOV 3, 2024:What the Constitution Means to Me by Heidi Schreck, directed by Aubrey Snowden

NOV 26–DEC 15, 2024: The Christmas Case of Hezekiah Jones by Howard L. Craft and Mike Wiley, directed by Kathryn Hunter-Williams

JAN 7–12, 2025: Special Event: The Shot by Robin Gerber, starring Sharon Lawrence

JAN 29–FEB 16, 2025: Death of a Salesman by Arthur Miller, directed by Michael Wilson

March 5-23, 2025: Confederates by Dominique Morisseau, directed by Christopher Windom

April 9-27, 2025: Little Shop of Horrors book & lyrics by Howard Ashman and music by Alan Menken, directed by Jeffrey Meanza

WHAT IS THE PLAYMAKERS FLEXPASS?

We know life can be unpredictable, so the PlayMakers FlexPass gives you the ultimate flexibility to choose your dates and how many people you’d like to bring to each PlayMakers show, while still locking in savings and guaranteeing seats to our most popular shows!

HOW DOES PLAYMAKERS FLEXPASS WORK?

When you purchase a FlexPass bundle of six, eight, or ten, you can use your passes to customize your 2024/25 season experience. Each pass is equivalent to one ticket, and you can choose which shows you want to see and who you want to see it with.

With PlayMakers Flex Pass, you get to decide what you want to see when you want to see it. Want just the classics? Or just the new shows you’ve never seen? Enjoy a brand-new holiday classic with your family with The Christmas Case of Hezekiah Jones, or in the spring, bring your friends to share in the fun of Little Shop of Horrors! Want to see it all, but need to wait to find the right date for each one? PlayMakers Flex Pass is the perfect fit.

WHEN CAN I REDEEM PLAYMAKERS FLEXPASS?

1. After purchasing your FlexPass, you can start reserving your performances by going to your PlayMakers account: https://tickets.playmakersrep.org/account/upcomingevents
2. You redeem passes by selecting your desired performance date, time, and number of seats.
3. You can redeem your passes any time before your desired performance date. We recommend doing this 2-4 weeks in advance. For example, you can reserve 2 seats for What the Constitution Means to Me in the fall, 4 for Confederates in the spring, etc.

WILL THERE BE PRINTED PLAYBILLS?

You asked, we listened! In the 21/22 season, we went digital with our Playbills, as another part of our efforts to go a bit more green. This season, at your request, we will have some printed Playbills for patrons who need or prefer that format. Digital Playbills will still be available before every show opens.

ARE YOU PRODUCING KENAN STAGE SHOWS IN THE 2024/25 SEASON?

Yes. We will be producing The Shot by Robin Gerber, starring Emmy-nominated actress Sharon Lawrence. To learn more about this production, visit the show page.

DIGITAL TICKETS

HOW DO I ACCESS MY DIGITAL TICKETS?

PlayMakers has transitioned to all-digital tickets, for safety reasons and to help us go a little more green. This means your phone is your ticket! Accessing your digital tickets is easy:

1. Click MY TICKETS at the top of our website.
2. Log in with the email address you created when buying your tickets. If you purchased your tickets by phone or at our Box Office, create an account using the same email address where you received your order confirmation.
3. Click on the show you’re about to see.
4. Show the QR code on your phone to the usher. That’s it!
5. Watch this short how-to video

WHAT IF I WANT TO PRINT OUT MY TICKETS?

All patrons will be sent an email with a printable ticket. Print out that email and bring it in. If you cannot locate the email, please email prcboxoffice@unc.edu or call 919.962.7529.

QR code won’t print – Be sure Print Background Images is enabled in your printer settings

WHAT SHOULD I DO IF I’M NOT FEELING WELL?

For the safety of all our artists, patrons, and staff, if you feel unwell, please stay home. You may call our Box Office and ask to be reseated for another performance. You may also exchange your ticket for another performance for the same production online if your performance date has not passed.

WHAT WILL HAPPEN IF YOU HAVE TO CANCEL PERFORMANCES?

We make every effort to move all of our patrons in a canceled performance to a new date. If we are unable to find a new performance date for you, or you are unable to make your rescheduled date, you will have the same options as last season:

• You can donate the value of your tickets back to PlayMakers (we are so grateful many of you have) or
• You can receive a refund.

We will notify all patrons of any cancelations as soon as they are announced, so please make sure we have the correct email address for you. We will also post updates on Facebook and Twitter.

GENERAL

HOW CAN I BECOME A NEW SUBSCRIBER THIS SEASON?

Whether you want a full subscription or want to choose what you want to see, it’s not too late to subscribe to PlayMakers and save! Become an Insider for the most access to the most theatre. Get the new FlexPass for the ultimate flexibility to choose your dates and how many people you’d like to bring to each PlayMakers show, while still locking in savings. Learn more here.

DO YOU HAVE GIFT CERTIFICATES AVAILABLE?

Yes, you can purchase a gift certificate online or call our Box Office at 919.962.7529.

WILL CONCESSIONS BE SOLD IN THE 2024/25 SEASON?

Yes, we are happy to offer a wide selection of snacks and non-alcoholic beverages in our concessions stand.

WHAT IF I HAVE TO MISS MY PERFORMANCE DATE?

If you know you will miss a performance date, we can exchange your ticket for you, based on availability. Please exchange your tickets online or call our Box Office at least 48 hours before your scheduled performance, and please be aware that all exchanges are based on availability and a fee or additional cost may apply. Subscribers may exchange their tickets with no additional fee, but additional cost may apply with a change in performance or section.

ARE YOU STILL HAVING COMMUNITY NIGHT PERFORMANCES?

• No. Based on patron feedback, we have changed our seating map to increase the availability of our most affordable tickets for every performance, so that patrons can have as much flexibility as possible in selecting their performances. As we take audience safety very seriously, we will not have General Admission performances this season.

AUDIENCE SERVICES

HOW DO I GET IN TOUCH WITH PLAYMAKERS IF I HAVE ADDITIONAL QUESTIONS?

For quickest response, please email, prcboxoffice@unc.edu or call 919.962.7529 Tuesday-Friday between 12-5 p.m.

WILL THE BOX OFFICE BE OPEN?

The Box Office is planned to be open Tuesday-Friday, from 12-5 p.m.

SUBSCRIBER BENEFITS

WHAT RESTAURANT DISCOUNTS DO I RECEIVE AS A SUBSCRIBER?

Our 2024/25 Restaurant Partners will love to see you before the show! Enjoy exclusive savings as a Mainstage or Insider Subscriber to make the most out of your experience.