FREQUENTLY ASKED QUESTIONS

THE 2025/26 SEASON

We’re bringing you a season filled with heart, humor, and high stakes, where dreams are fought for, traditions are tested, and the unexpected takes center stage. From sharp-witted comedies to poignant new classics and a thrilling dive into the power of ambition, these stories will captivate your imagination and spark unforgettable conversations.

SEP 10–28, 2025: The Royale by Marco Ramirez, directed by Vivienne Benesch

OCT 8–26, 2025:The Wolves by Sarah Delappe, directed by Aubrey Snowden

NOV 19–DEC 7, 2025: You Can’t Take It With You by Moss Hart & George S. Kaufman, directed by Nathaniel P. Claridad

JAN 28–FEB 15, 2026: Primary Trust by Eboni Booth, directed by Christopher Windom

MAR 4-22, 2026: Macbeth by William Shakespeare, directed by Tracy Bersley

APR 8-26, 2026: Steel Magnolias by Robert Harling, directed by Lisa Rothe

WHAT IS THE PLAYMAKERS FLEXPASS?

We know life can be unpredictable, so the PlayMakers FlexPass gives you the ultimate flexibility to choose your dates and how many people you’d like to bring to each PlayMakers show, while still locking in savings and guaranteeing seats to our most popular shows!

HOW DOES PLAYMAKERS FLEXPASS WORK?

Flex Passes are a bundle of ticket vouchers (6, 8, or 10) you can use any way you want throughout the season.

• You can reserve premium seats (normally $70) for just $45 each, subject to availability.
• Use them all on one show or spread them out.
• Bring a date to six shows, or bring five friends to one show.
• Pick your own dates, seats, and schedule.

WHEN CAN I REDEEM PLAYMAKERS FLEXPASS?

1. After purchasing your FlexPass, you can start reserving your performances by going to your PlayMakers account: https://tickets.playmakersrep.org/account/login?returnURL=/c/exchanges
2. You redeem passes by selecting your desired performance date, time, and number of seats.
3. You can redeem your passes any time before your desired performance date. We recommend doing this 2-4 weeks in advance. For example, you can reserve 2 seats for The Wolves in the fall, 4 for Macbeth in the spring, etc.

WILL THERE BE PRINTED PLAYBILLS?

You asked, we listened! In the 21/22 season, we went digital with our Playbills, as another part of our efforts to go a bit greener. At your request, we will have printed Playbills for patrons who need or prefer that format. Digital Playbills will still be available before every show opens.

DIGITAL TICKETS

HOW DO I ACCESS MY DIGITAL TICKETS?

PlayMakers has transitioned to all-digital tickets, for safety reasons and to help us go a little more green. This means your phone is your ticket! Accessing your digital tickets is easy:

1. Click MY TICKETS at the top of our website.
2. Log in with the email address you created when buying your tickets. If you purchased your tickets by phone or at our Box Office, create an account using the same email address where you received your order confirmation.
3. Click on the show you’re about to see.
4. Take your phone off dark mode, which is found in the display settings.
5. Show the QR code on your phone to the usher. That’s it!
6. Watch this short how-to video

New This Season: Mobile Wallet Ticketing

You can now add your PlayMakers tickets directly to your phone’s mobile wallet. It’s a simple, convenient way to access your tickets:

1. Click MY TICKETS at the top of our website.
2. Log in with the email address you created when buying your tickets. If you purchased your tickets by phone or at our Box Office, create an account using the same email address where you received your order confirmation.
3. Click on each individual ticket and add to your phone’s mobile wallet.

WHAT IF I WANT TO PRINT OUT MY TICKETS?

All patrons will be sent an email with a printable ticket. Print out that email and bring it in. If you cannot locate the email, please email prcboxoffice@unc.edu or call 919.962.7529.

QR code won’t print – Be sure Print Background Images is enabled in your printer settings

WHAT SHOULD I DO IF I’M NOT FEELING WELL?

For the safety of all our artists, patrons, and staff, if you feel unwell, please stay home. You may call our Box Office and ask to be reseated for another performance. You may also exchange your ticket for another performance of the same production online if your performance date has not passed.

WHAT WILL HAPPEN IF YOU HAVE TO CANCEL PERFORMANCES?

We make every effort to move all of our patrons from a canceled performance to a new date. If we are unable to find a new performance date for you, or you are unable to make your rescheduled date, you will have the same options as last season:

• You can donate the value of your tickets back to PlayMakers (we are so grateful many of you have) or
• You can receive a refund.

We will notify all patrons of any cancellations as soon as they are announced, so please make sure we have the correct email address for you. We will also post updates on Facebook and Instagram.

GENERAL

HOW CAN I BECOME A NEW SUBSCRIBER THIS SEASON?

Whether you want a full subscription or want to choose what you want to see, it’s not too late to subscribe to PlayMakers and save! Become an Insider for the most access to the most theatre. Get the new FlexPass for the ultimate flexibility to choose your dates and how many people you’d like to bring to each PlayMakers show, while still locking in savings. Learn more here.

DO YOU HAVE GIFT CERTIFICATES AVAILABLE?

Yes, you can purchase a gift certificate online or call our Box Office at 919.962.7529.

WILL CONCESSIONS BE SOLD IN THE 2025/26 SEASON?

Yes, we are happy to offer a wide selection of snacks and non-alcoholic beverages in our concessions stand.

WHAT IF I HAVE TO MISS MY PERFORMANCE DATE?

If you know you will miss a performance date, we can exchange your ticket for you, based on availability. Please exchange your tickets online or call our Box Office at least 48 hours before your scheduled performance, and please be aware that all exchanges are based on availability and a fee or additional cost may apply. Subscribers may exchange their tickets with no additional fee, but additional cost may apply with a change in performance or section.

ARE YOU STILL HAVING COMMUNITY NIGHT PERFORMANCES?

• No. Based on patron feedback, we have changed our seating map to increase the availability of our most affordable tickets for every performance, so that patrons can have as much flexibility as possible in selecting their performances. As we take audience safety very seriously, we will not have General Admission performances this season.

AUDIENCE SERVICES

HOW DO I GET IN TOUCH WITH PLAYMAKERS IF I HAVE ADDITIONAL QUESTIONS?

For quickest response, please email, prcboxoffice@unc.edu or call 919.962.7529 Tuesday-Friday between 12-5 p.m.

WILL THE BOX OFFICE BE OPEN?

The Box Office is planned to be open Tuesday-Friday, from 12-5 p.m. And they are available in person 90 minutes before a scheduled performance.